Return & Exchange Policy

Return & Exchange Policy

To ensure customer satisfaction and in compliance with the E-commerce regulations in the Kingdom of Saudi Arabia, we kindly ask you to review the following policy before completing your purchase:

1. Order Nature

• Most of our products are offered on a Pre-order basis, where each item is specially sourced upon customer request.
• Product details and estimated delivery timelines are clearly provided prior to order confirmation.

2. Cancellation & Return

• Orders cannot be canceled after confirmation and payment due to the nature of Pre-orders, except in cases outlined in this policy and in accordance with applicable regulations in Saudi Arabia.
• Returns or exchanges are not accepted in cases of change of mind after purchase.

3. Exceptions (Defect or Error)

Customers are eligible for a return or exchange in the following cases:

• A clear manufacturing defect in new items.
• Receiving an item that is completely different from what was ordered.

Conditions:

• The issue must be reported within 24 hours of delivery.
• Proof must be provided (photos/videos).
• The item must be unused and in its original condition, including all packaging.

Process:

• The case will be reviewed by the store management.
• If approved:
• The customer is entitled to a replacement or a refund.
• If the same item is unavailable, an alternative or a refund will be offered.
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4. Luxury & Vintage (Pre-loved) Items

• Some items may be vintage or pre-owned, and may show natural signs of wear.
• The condition of each item is clearly stated in the product deion.
• Such items are not considered defective if they match the deion and are not covered under manufacturing defects.

5. Return Eligibility Conditions

• The item must be in 100% original condition, including all accessories and packaging.
• Any signs of use, damage, alteration, or removal of packaging will void eligibility for return or exchange.

6. Shipping

• In cases of defect or store error:
  ✔️ The store will cover all shipping costs (both ways).
• In all other cases:
  ✔️ The customer is responsible for shipping fees.

7. Disclaimer

• Minor differences in color or size may occur due to lighting or photography.
• Completing a purchase indicates full acceptance of all stated terms and policies.

8. Quality Commitment

We are committed to offering authentic, high-end products that are carefully inspected before shipping, and we strive to provide a premium shopping experience built on trust and transparency.