Complaints and Suggestions Policy

Complaints and Suggestions Policy

We are committed to providing an exceptional shopping experience and to receiving and handling complaints and suggestions in accordance with the E-Commerce and Consumer Protection regulations in the Kingdom of Saudi Arabia.

Submitting Complaints

• Customers have the right to submit a complaint within a period not exceeding (7) days from the date of receiving the order, or as required by the nature of the product and in compliance with applicable regulations.

• The complaint must include all relevant details related to the order, along with supporting evidence such as photos or documents, if available.

• Complaints are accepted only through the store’s official communication channels.

Complaint Handling Process

• Complaints will be reviewed and verified within (2) to (5) business days.

• Customers will be notified of the outcome via the contact details provided in the order.

• If a defect or issue is confirmed, appropriate action will be taken in accordance with the store’s return and exchange policy.

• This does not affect the customer’s right to escalate the matter to the relevant authorities if they are not satisfied with the resolution.

Suggestions

• We welcome all suggestions that contribute to improving our services.

• Suggestions will be carefully reviewed without any obligation to implement them.

General Notes

• Customers are expected to communicate in a respectful and appropriate manner when submitting complaints or suggestions.

• The store reserves the right not to accept complaints that do not meet the required criteria or are proven to be invalid.

• This policy aims to balance customer rights with maintaining service quality standards.

Contact

• Email: [email protected]

• Phone: 0551451710

By using our store services, you acknowledge that you have read, understood, and agreed to this policy